Security-first Protection
Protect your business with proactive security hardening, email protection, and modern threat defence.
Bishop Auckland Based | UK Remote Support
Managed IT Support for Bishop Auckland and County Durham businesses
Remote-first IT support from Bishop Auckland, with optional onsite support across the North East.
Structured, security-first IT support built for growing UK businesses.
Practical advice. Clear next steps. No pressure.
Based in Bishop Auckland
Serving County Durham & North East
Remote-first UK support
Structured ticket-based support
Clear monthly plans
Security-first approach
Ether
Supporting businesses across Bishop Auckland, County Durham, and the North East.
Why businesses choose Ether IT Support
Clear scope, agreed next steps, and straightforward monthly pricing.
Microsoft 365 Management
Effortless Microsoft 365 setup, access policies, licensing guidance, and secure onboarding.
Patch Management & Monitoring
Scheduled updates and ongoing system monitoring to reduce risk and avoid disruption.
Backups & Recovery
Reliable backups and clear recovery plans that keep your data safe.
UniFi Business Networks
Professional Wi-Fi, VLANs, and secure network setup designed for modern business usage.
Remote Support & Ticket Tracking
Fast, secure remote support with transparent ticket updates and clear follow-ups.
Website Builds & Hosting Support
Professional mobile-ready websites with ongoing management and domain control options.
AI Add-ons (Optional)
Smart automation and AI tools that streamline workflows (usage costs may apply).
1. Quick call Share your setup, pain points, and priorities.
2. Plan and onboarding Agree scope, next steps, and monthly support structure.
3. Ongoing support and monitoring Stay covered with proactive checks and clear progress updates.
Who we work best with
- Growing teams (5-50 users)
- Businesses moving to cloud systems
- Companies wanting predictable monthly IT costs
- Directors who want clear accountability
Based in Bishop Auckland with accountable local delivery
Remote-first support for UK teams without waiting for travel
One partner for IT, business networks, and digital presence
Optional AI add-ons with clear scope and usage-cost guidance
Ticket-based support and clear updates you can follow.
Secure remote support via Syncro and Splashtop when needed.
Security-first checks designed to reduce disruption early.
What we do
Managed IT and Microsoft 365
Daily support, device management, and Microsoft 365 reliability for teams that need dependable delivery.
- Remote-first helpdesk with clear response targets
- Microsoft 365 administration and user lifecycle support
- Security baseline checks and backup oversight
UniFi Business Network Install and Management
Business network design, install, and management using UniFi for stable office connectivity and visibility.
- Office Wi-Fi and switching designed for business use
- UniFi controller setup, segmentation, and monitoring
- Ongoing tuning and fault response for network reliability
Domain, DNS, and Website Control
Clear ownership and management of your domain, DNS records, and website control points.
- Domain renewals and registrar access management
- DNS records managed for email, web, and verification
- Website hosting and control panel continuity planning
Website Design, Build, and Care Plans
Fast, modern business websites with ongoing care plans for updates, uptime, and practical growth support.
- Mobile-first websites with clear service messaging
- SEO-ready page structure and technical foundations
- Monthly care plans for updates, content, and monitoring
AI Add-ons for Businesses (Optional)
Optional premium add-ons to introduce practical AI workflows where they create measurable value.
- AI assistants for website and internal support workflows
- Basic automation for triage, lead handling, and summaries
- Scoped delivery with clear usage and API cost guidance
Professional standards
Microsoft 365 Expertise
UniFi Network Installations
Security-First Approach
Structured Managed Support
Structured, proactive IT support designed for growing UK businesses. Clear scope, defined response expectations, and predictable monthly pricing.
Why Ether?
We combine managed IT, secure business networks, professional websites, and optional AI enhancements under one accountable partner.
- One partner for IT, networks, and digital presence
- Structured ticket-based support, not ad-hoc fixes
- Security-first thinking built into every service
- Clear communication and practical guidance
Explore coverage areas on our areas page.
Built on enterprise experience
I've spent 6+ years as an infrastructure engineer supporting large enterprise and security-focused environments, including government contracts with strict controls and audited processes. Ether IT Support brings that same security-first, structured approach to growing UK businesses - without enterprise complexity.
- 6+ years infrastructure engineering experience
- Experience supporting environments covering 30,000+ users
- Worked in security-cleared, security-first environments
- Process-driven approach: clear scope, clear changes, clear accountability
Enterprise discipline, delivered with small-business clarity.
Read more about EtherSupport plans
Simple, predictable monthly support - no surprise invoices.
Remote Care
£59 / month
Ideal for small teams who want dependable day-to-day help and clear boundaries.
Best fit: Sole traders and micro teams
Compare plan detailsRecommended
Business Plus
£149 / month
For growing teams who need faster response, proactive checks, and better resilience.
Best fit: Growing teams with mixed office and home working
Compare plan detailsManaged Pro
Custom from £299 / month
For established businesses needing proactive management, stronger reporting, and ongoing improvements.
Best fit: Established businesses needing proactive IT management
Compare plan details